For all products purchased and solutions offered, we will initiate the refund only if you had not got the license key from us. The products are downloadable/receivable software, and refund will not be issued if we had sent the files/license keys. As a customer you are responsible for understanding this upon purchasing from our site.
The responsibility of setting up the server belongs to the customer. We will be responsible for installation only on some exceptional occasions - however, the responsibility of both setting up of the server and the installation will have to be done by the customer.
We collect information about our web visitors indirectly through our Internet access logs. When you access Antivirus-Sales, the browser's domain name and Internet address is automatically collected and placed in our Internet access logs. We use this information to learn about which sections, pages and information web site visitors accessed.
However, we realize that exceptional circumstances can take place and we will consider those if it is reasonable for refund.
If you are dissatisfied with the service provided by us you may cancel your service contract at any time. It’s part of our no-risk customer guarantee.
We will fully refund if raised or asked within 30 days under the following circumstances:
If any of the features is not working as described in the site, then it should be reported to the technical team for rectification of the same for free. Or claim for refund should be submitted ASAP.
Not Able to Unzip:
If you are not able to unzip the files, should seek assistance from our technical team or should claim for refund ASAP.
Files Not Received:
If you have not received the files due to mailing issues, you are requested to seek assistance from our technical team. Or if you wish to get the refund, then "claim for non-delivery" must be submitted to us in writing Asap. Otherwise, the product will be considered as received/downloaded.
In event that your service contract is cancelled, service will be delivered for the current month, though you will not be charged for the month thereafter. When taking advantage of our up front discounts, with an upfront payment of service in advance, we have a 30 days full refund policy and a partial refund policy after that. After 30 days of purchase and before 60 days you can ask our support for a partial refund (as decided by the customer care representative) on your purchase. If you have any questions or concerns please feel free to contact our Internet Customer Service Department by initiating a Live Chat from anywhere within the Antivirus-Sales website or email us at [email protected]
NO REFUND WILL BE AVAILABLE ON ACCOUNT OF ANY SERVICE CANCELLATION BY EITHER PARTY, EXCEPT AS EXPRESSLY PROVIDED BELOW Without limiting any of the restrictions above, you acknowledge and agree that NO REFUNDS OR PARTIAL REFUNDS WILL BE ISSUED:
FOR ANY SERVICE THAT YOU CANCEL AFTER RENEWAL HAS TAKEN PLACE.
Antivirus-sales.net shall not give any refunds for unspent money amounts that may be in any or all of the paid search engines accounts upon cancellation.
We want you to be completely satisfied with every purchase that you make with Antivirus-Sales. You have the right to cancel your subscription after you have tried our product for 14 days from the day of purchase up until 3 days before the following months/year renewal is due.
If you wish to cancel, you can do so by email or post. All products/Services will be delivered within a maximum of 48 working hours after cleared payment has been received.
Beyond the fact that issue was not provided with a satisfactory resolution, please mention the reason for the refund or termination and under such request a reply will be sent via a registered email address and an intimation via the phone as well after it has been determined that a refund/return is necessary.
In case you (customer) is not satisfied with the services/product provided, the commitments made and wants an immediate return, the same will be returned to the credit card or bank account or PayPal account whichever is applicable at the time of purchase.